Delivery and Exchanges

DELIVERY:

Delivery in South Africa takes about 2-5 working days from when your order has been shipped. We utilize The Courier Guy, a trustworthy delivery company. Please double-check the delivery address you give us because we cannot be held liable if packages are delivered to the incorrect address.

RETURNS AND EXCHANGES:

To make sure you choose the right size before making a purchase, please refer to our sizing guide.
If an item is to be returned – all items must be clean, unworn, unwashed & unused. Within 30 days of purchase, items that are the wrong size can be returned; however, the buyer is responsible for paying the postage expenses to send the item back and send a replacement that is the right size.

No refunds will be given for incorrectly chosen sizes.

Before being packaged and dispatched, every item is thoroughly examined. No refunds will be allowed if an item has a manufacturing flaw or defect; instead, we will offer the buyer an exchange or a shop credit.

It is not possible to exchange or return sale items.
For any questions, send an email to info@minimil.co.za.

Exchanges & Returns Process

We will book the collection and make arrangements with our couriers.

Step 1 – Email us your exchange item

We will respond as soon as possible to talk you through the process. Please note that we can only offer an exchange if we have the product that you would like to receive in stock.

Step 2 – Safely packed

The merchandise must be sent within 30 days of receiving the order. Please be sure the merchandise is in its original state. The merchandise must be clean, unwashed, unworn, unused and undamaged. Minimil Pty Ltd reserves the right to refuse the package and/or return the item(s) back to the sender should the merchandise not abide by this policy.

STEP 3 – COURIERS TO PICK UP AT ADDRESS

You will receive a waybill via email. Please print the waybill and have it ready with the package for collection. We will arrange for the courier to provide a plastic shipping bag.
Please note that we cannot indicate a specific time that the pick up will take place, we can only book a pick up for a specific date, not time.

STEP 4 – Receiving your new parcel or store credit

After we receive your package, we will check your order to make sure everything is in brand-new, unused, unworn, and clean condition. Once your item has been received, please allow 1-4 business days for your exchange to be processed. Once we have received and dispatched your exchange, you will get an email. Your exchange will be delivered to the same address as your initial order was delivered. If you receive a refund, we will email the email address you used to contact us a voucher for the amount of the returned item.

On the inside of the clothes, size and care labels are included. We make use of softer printing and fabrics to create a pleasant fit because the size and care labels are worn directly against the skin. This causes the printing to fade more quickly and is consequently seen as normal wear and tear.

The following will NOT be regarded as defects and will not entitle you to a return under this section:

•  faults resulting from normal wear and tear;
• damage arising from negligence, user abuse or incorrect usage of the product;
• damage arising from a failure to adequately care for the product;
• damage arising from unauthorised alterations to the product; and
• where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.

Please note that the Minimil team will first visually or physically inspect the item. Minimil reserves the right not to allow replacement if the defect is deemed not to be a factory defect.

If damage occurs outside of the 30 day period, no replacement will be offered as we have no control over how the product was used or handled during that period.